I like the frank "tell it like it is" explanations on what may be ailing my cars. Most other places do their best to "up-sell" something that is not really needed. AutoWorks will do what is needed - if you don't know what's needed, they will find out and explain in English. The two times I have been there (once for each of my cars), the service was prompt and done right the first time. Best to make appointment so they know what's coming in and why.