More often than not, people associate having to bring their vehicle into a mechanic as a nightmarish situation. That stigma ends with Auto Works of Brandon. Beginning at the top, Michael Rubio, the shop owner is a genuinely good-hearted human being with the compassion and understanding that you just do not find in repair shops. He not only went out of his way to personally drive my mother and I to the DMV, but also made our overall experience feel like we were dealing with family. The atmosphere inside the waiting room is very welcoming. They even provide complimentary water and bistro quality coffees as you wait. I've even noticed that they will provide customers with rental vehicles in the event the repair is going to take more than a few days. Destiny at the front end of business is a very kind young lady who does all she can to provide top notch service when dealing with ordering parts and finding the customer the best possible deal. The mechanics in the shop, Hugo, Cyle and Patrick are all highly trained ASE certified and provide outstanding repair that you can only find outside of dealerships. Words truly can't describe just how professional, yet personable, Auto Works of Brandon is as a business. They really do become an attachment of your family rather than just a place for auto repairs.